FAQs

OUR APPROACH
Perple is a made-to-order brand. It means that the garment is pattern-made, cut and sewn in-house only once the order is placed. This allows us to be more mindful about waste reduction and have more sustainable and ethical manufacturing system. Also, this means that the piece that you ordered is made especially for you. To make it extra special, we offer a made-to-measure service to our clients. Please go to our CUSTOM page to find out more about it.
We have 4-10 days lead time for each item. All lead times are specified in the product descriptions and will be confirmed through email upon purchase, unless they are ready stocks. Please contact hello@perplewomen.com for more information.
PAYMENT & SHIPPING
We accept majority of Credit Cards, Paypal and Afterpay.
We aim to ship all product within 24 hours of completing your order. FREE shipping Australia-wide and $29 for masks to the rest of the world. Please note that we are not responsible for duty and taxes that may incur overseas
All garment orders are shipped with signature from our studio in Melbourne, Australia.
EXCHANGE
No returns or exchanges for PERPLE Masks due to hygiene. Exchanges are accepted for full priced items purchased online within 7 days of receipt of goods. Not applied on any discounted items, including any promotional discounts. Please email hello@perplewomen.com to begin exchange process. Please note that any exchange and return needs to be approved by PERPLE via email.
 
REFUNDS
No returns or exchanges for PERPLE Masks due to hygiene. Refunds are accepted for full priced items purchased online within 7 days of receipt of goods. Items must be in original condition and include original packaging. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
Once processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account. Not applied on any discounted items, including any promotional discounts. Please email hello@perplewomen.com to begin return process. Please note that any exchange and return needs to be approved by PERPLE via email.
 
FAULTY ITEMS
If your item arrives damaged this needs to be reported within 7 days since the items arrive. Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty. Please email hello@perplewomen.com to begin exchange process. Please note that any exchange and return needs to be approved by PERPLE via email.
Please note:
Please fill in our ‘Exchange or Return Form’ from our email to begin exchange or return process. We aim to respond to you within 24 hours. Once we receive the form, please allow 1-2 business days for reviewing and if eligible, you will be given a return slip and has to be included in the returned package. To be eligible for an exchange or refund, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging including attached swing tag. Without this, it will not be processed. When returning an item, please consider using a trackable shipping service, as we are not liable for lost packages. Perple is not responsible for the cost of return postage. All items require signature on delivery, and shipping notifications will be sent to your email address with updates. We are not liable for goods once signed for as this is deemed proof of delivery.
For all other inquiries, please contact us hello@perplewomen.com
TERMS & CONDITIONS

Welcome to our web site ("www.perplewomen.com"). These General Terms and Conditions of Use govern the access to and use of www.perplewomen.com. The access to and use of this web site as well as the purchase of products on www.perplewomen.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by PERPLE ("Provider"), ABN number 63770356203.

Request for further information can be made through our ‎Customer Service‎‎. If you need any assistance, please email hello@perplewomen.com‎, where we assist with information on orders, shipping, refunds and returning products purchased on www.perplewomen.com, a registration form, tips and other general information on the services provided by www.perplewomen.com.

The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page of www.perplewomen.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of www.perplewomen.com. If you do not agree to all or part of the www.perplewomen.com’s General Terms and Conditions of Use, please do not use our web site.

The access to and use of www.perplewomen.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.perplewomen.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

TERMS & CONDITIONS OF SALE

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("www.perplewomen.com"). The products purchased on www.perplewomen.com are directly sold by PERPLE, ABN number 63770356203. Requests for information should be made through our Customer Service by contacting hello@perplewomen.com, where we assist with information on orders, shipments, refunds and returning products purchased on www.perplewomen.com.

1. OUR BUSINESS POLICY
1.1 
The Vendor offers products for sale on www.perplewomen.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.perplewomen.com.

1.3 
The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.perplewomen.com between the users of www.perplewomen.com 

2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR
2.1 
In order to place an order for the purchase of one or more products on www.perplewomen.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 
The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 
An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order's information has been verified as correct.

2.4 
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Order Status.

2.6 
Before submitting the order form, you will be asked to identify and correct possible input errors. 

2.7 
English is the language used for executing contracts with Vendor.

2.8 
After your order form has been submitted, the Vendor will process your order.

2.9 
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.perplewomen.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.perplewomen.com.

2.11 
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.perplewomen.com, even through links, including the ‎‎General Terms and Conditions of Use‎‎ and ‎‎Privacy Policy‎‎.

2.12 
Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 
On www.perplewomen.com, you are purchasing products are by us directly from the fashion house and/or the manufacturer authorized by the fashion house. 

3.2 
The Vendor does not sell second-hand products.

3.3 
The main characteristics of products are shown on www.perplewomen.com on each product page. The products offered for sale on www.perplewomen.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 
Prices are subject to change. Check the final price of sale before sending the relevant order form.


3.5 
All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product. 

3.6
Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that are returned without you completing the return application form and receiving a unique ‘Return Slip’ with all the required conditions, explained on the return application form or that have been altered from their original status or damaged.


4. CUSTOMS AND DUTIES 
4.1 
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor's control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.

4.2 
Both the item prices as well as the shipping charges you pay to We do NOT include Customs fees, import taxes, brokerage fees, or duties.

4.3
Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

4.4 
Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.

5. PAYMENTS
5.1 
Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.

5.2 
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Stripe or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.


6. CUSTOMER SERVICE
Please contact our ‎Customer Service, hello@perplewomen.com‎‎ for further information.

7. RETURNS 

7.1 
You may return products purchased from Us, without any penalty and without specifying the reason, within 7 days from receiving the products purchased on www.perplewomen.com.

7.2 
To return products it is necessary to email Us via hello@perplewomen.com within 7 days from receiving the order. Please note, returns will not be processed prior to confirmation email from PERPLE.

7.3 
The products must be returned within 7 days from the date the package was delivered to you.

7.4 
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace the delivery at any time. 

7.5 
The return right - besides compliance with the terms and procedures described at par. 7.1, 7.2, 7.3 and 7.4 above - shall be deemed correctly exercised once the following conditions have been fully met: 

  • the ‎‎Return Form‎‎ will be emailed to you in response to your Return Request Email and must be correctly completed and submitted within 7 days from receipt of the order;

  • the products must not have been used, worn, washed or damaged; 

  • the identification tag must still be attached to the products with the disposable seal; 

  • the products must be returned in their original packaging; 

  • the products must be returned within thirty 7 days from the date the package was delivered to you. 

7.6 
If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products. 

7.7 
The Vendor shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered. 

7.8 
The Vendor shall refund amounts already paid as soon as possible and in any case within thirty 30 days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure as indicated in section 7.

7.9 
In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions of Sale, you will not be entitled to any refund of the amount already paid to the Vendor; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, We shall be entitled to keep the products and withhold the amount already received. 


8. REFUND TIMES AND PROCEDURES
8.1
After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an email confirming the acceptance of the returned products.

8.2
Whatever payment type you used, the refund procedure shall be started by the Vendor within thirty 30 days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

8.3 
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.4 
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

9. PRIVACY 
9.1
You will find information on how we process your personal data by clicking on ‎Privacy Policy‎‎.

9.2
You are advised to read, if you haven't already done so, our ‎‎General Terms and Conditions of Use‎‎ which also contain important information on how we process the personal data of our users and on the security systems of www.perplewomen.com.

9.3
For further information on our Privacy Policy you can contact us at hello@perplewomen.com

10. AMENDMENTS AND UPDATES
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.perplewomen.com

 

PRIVACY POLICY

Welcome to www.perplewomen.com (the "Site"). This Privacy Policy refers to the processing of data (hereinafter collectively, "Personal Data") provided to and/or collected during the visit to the Site by unregistered users. For further information and clarification on our Privacy Policy you could send us a request writing an email to: hello@perplewomen.com

1 WHO COLLECT YOUR PERSONAL DATA

Subject who collect and process the Personal Data, as data controllers (hereinafter “Data Controllers" or "Controllers") are: 

PERPLE, with registered office in Melbourne VIC Australia, ABN 63770356203 , contact: hello@perplewomen.com

In order to fulfill technical issues connected to the Site, we (Data Controllers) have appointed some data processors (hereinafter collectively "Processors") that process data on our behalf. These subjects were appointed because of their technical skills related to purposes and modalities of the processing, guarantees offered in relation to security measures adopted and in compliance to applicable data protection laws. These subjects are under our control and you could request a full list writing an email to: to: hello@perplewomen.com

2. WHY WE COLLECT YOUR PERSONAL DATA

The information systems and software procedures relied upon to operate the Site acquire, as part of their standard functioning, personal data as part of the transmission of such data is an inherent feature of Internet communication protocols. Such information are not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties. 

In the processing of Personal Data that may directly or indirectly identify your person, we try to respect a principle of strict necessity. For this reason, we configured the Site in such a way that the use of Personal Data is reduce to a minimum and to limit the processing of Personal Data that could identify the data subject only when needed or at the request of the authorities and the police (as, for example, for traffic data and the time you spend on the Site or your IP address) or for the assessment of responsibility in case of hypothetical crimes against the Site. 

Some Personal Data are strictly necessary to operate the Site, others are used only to obtain anonymous statistical information about the Site and to check its correct functioning and are deleted immediately after processing. From time to time you will be informed about obligation or optional nature of the communication of Personal Data and possible consequences. 

3. HOW WE WILL USE YOUR PERSONAL DATA

Your Personal Data will be processed using automated tools for the time necessary to fulfill the purposes for which such data was collected and in compliance with the principle of necessity and proportionality, avoiding to process the Personal Data where operations could be realized through the use of anonymous data or through other means. 

Specific security measures are applied to prevent the loss of the Personal Data, illegal or improper utilization and unauthorized access, but please do not forget that it is essential for the safety of your data that your device is equipped with tools such as constantly antivirus updated and that your internet provider provides a connection ensuring a secure data transmission through firewalls, spam filters, and similar measures. 

4. WHO WILL USE YOUR PERSONAL DATA

Controllers will process your personal data for the technical administration of the website. Your data will be processed by employees and collaborators of Controllers appointed as persons in charge of the processing and data processors. 

Other information regarding the sphere of communication and dissemination of your personal data shall be provided to you in specific areas of the website. 

5. YOUR RIGHTS 

You may at any time obtain cancellation, conversion into anonymous form, copy, update, adjustment or integration, block of data processed in infringement of the law.

You will have the right to object in any case to any processing of your Personal Data for purposes of commercial information and marketing, and to oppose for legitimate reasons of the processing of your data for other purposes. 

In order to exercise your rights, you may contact the address below or send an e-mail to: hello@perplewomen.com


OPTING OUT OF MARKETING COMMUNICATIONS

If you no longer want to receive marketing-related emails from us, you may opt out of receiving such emails by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us, or, if you created an online account when you registered to receive our emails, you may log into your account and make changes to your communication preferences. If you are having difficulty unsubscribing from our marketing emails using the above methods, please contact us directly at the email or mailing addresses listed under section 1 above. 

Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing communications, we may need to send you service-related communications and may need to keep information we have collected about you for record-keeping, research and other purposes. 


LINKS TO THIRD-PARTY WEBSITES

From time to time, we may include links on the Sites to third-party websites. Please pay attention when you connect to these websites and read their terms and conditions of use and privacy policies carefully. We do not control or monitor such websites or their web content. This Privacy Statement does not apply to any third-party websites and we will are not responsible for the content, privacy policies, or processing of your Personal Data while you are visiting any third-party websites. 


SECURITY

We have adopted commercially reasonable security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access. We may use third-party products and services to secure or store your information. We encrypt credit card numbers from e-commerce transactions conducted on our Sites. However, no method of internet transmission or electronic storage is 100% secure or error free. Consequently, we cannot ensure or warrant the security of any information you transmit to us. If we learn of a data security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Sites. We may post a notice via the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach. If you have any reason to believe that your interactions with the Sites are no longer secure, please notify us immediately at the addresses provided above. 

CHANGES TO OUR PRIVACY STATEMENTS

We reserve the right to amend all or part of our Privacy Statements from time to time. The version published on the Sites is the version currently in force. Changes to our Privacy Statements are communicated by placing a notice on the Sites stating "Revised Privacy Statement(s)." Changes to our Privacy Statements will be effective immediately once published on the Sites unless otherwise noted. Your use of the Sites following any amendments, indicates your consent to the practices described in the revised Privacy Statements. We invite you to periodically review our Privacy Statements to be informed of any relevant changes, especially before providing any data to us. 

DISPUTES, AGREEMENT TO ARBITRATE, AND CHOICE OF LAW

By using the Sites, you and we agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Statement or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. 
Notice shall be sent: 
(1) to us at the address(es) listed above, towards the beginning of this Privacy Statement; and
(2) to you at: the contact information on file with us. 
Both you and we agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. 
IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights.

For all other inquiries, please contact us hello@perplewomen.com